Customer Support
Help with your license course, payments, store orders and your My HAM Hub account.
Billing & subscriptions
What does a license course cost?
Technician $17.95, General $22.95, Amateur Extra $27.95, each for 3 months. Your course renews automatically every 3 months at the same price until you cancel. The free lessons and first 30 practice questions in each course don't need a subscription.
What will the charge look like on my statement?
It shows as MYHAMHUB. Payments are processed by Stripe.
How do I cancel?
Go to Profile › Payments & Subscriptions and tap Manage payments & subscriptions, then Cancel subscription. You can also use Manage subscription on your course page. You keep full access until the end of the 3 months you already paid for, and you won't be charged again.
How do I change my card or billing details?
Go to Profile › Payments & Subscriptions and tap Manage payments & subscriptions. That opens our secure Stripe billing page, where you can add a new card, remove an old one and update your billing details.
Where are my receipts?
Stripe emails a receipt to the email address on your account each time you're charged. You can also see and download every invoice and receipt from Manage payments & subscriptions.
Can I get a refund?
If you're charged for a renewal you didn't want, or charged by mistake, contact us as soon as possible. Otherwise, payments aren't refundable more than 24 hours after purchase, but you keep access for the full 3 months you paid for.
My payment didn't go through. What happens now?
Stripe tries the card again over the next few days and emails you. Update your card in Manage payments & subscriptions and the next try will go through. Your course stays open while your current 3 months last.
I paid, but my course is still locked.
Make sure you're signed in with the same My HAM Hub account you paid with, then refresh the course page. It usually unlocks within a minute. If it's still locked after a few minutes, contact us with the email on your account and the date you paid, and we'll fix it right away.
Is my card information safe?
Yes. Your card is entered on Stripe's secure payment page. My HAM Hub never sees or stores your full card number.
Can I buy more than one course?
Yes. Each course (Technician, General and Extra) is its own subscription, and you can cancel each one separately.
License courses
What's in a paid course?
Every question in the official question pool, a short lesson for every question group with the questions right after each page, an explanation of why each answer is right, Smart Drill (it brings back the questions you miss until you know them), full practice exams laid out like the real one, and progress by topic with an estimate of your chance of passing.
Are these the real exam questions?
Yes. The questions come word-for-word from the current official question pools published by the NCVEC, with withdrawn questions removed. The real exam is drawn from these same pools.
Is my progress saved?
Yes. When you're signed in, your answers and practice exam scores are saved to your account, so you can switch between your phone and computer and pick up where you left off.
Does the course guarantee I'll pass?
No course can guarantee a pass, but when the course shows a high chance of passing and you're scoring well on full practice exams, you're in good shape for exam day.
Where do I take the real exam?
Exams are given by volunteer examiner teams, in person and online. Use the ARRL exam session finder to find one near you. Find an exam session
Merch Store orders
How long does a store order take?
Each item is made to order with your call sign, so printing or embroidery usually takes a few business days. Then it ships within the US. Most orders arrive in about a week to ten days, and we email you a tracking link when it ships.
Where's my store order?
Open the link in your order email to see its status and tracking. If you were signed in when you ordered, it's also in Profile › My Merch Store Orders.
Can I return or exchange a store item?
Because each item is personalized, we can't take returns for the wrong size, a typo you entered or a change of mind. If something arrives damaged, misprinted or wrong, contact us within 30 days with your order number and a photo, and we'll replace it for free.
Can I order something with someone else's call sign?
Yes. Merch Store items make good gifts. Enter their call sign and ship it to their address.
Your account
I forgot my password.
On the Sign in page, tap Forgot password and we'll email you a link to set a new one. Check your spam folder if it doesn't arrive in a few minutes.
How do I delete my account?
Go to Profile, open Settings and use Delete my account. If you have a course that's still set to renew, cancel it first in Payments & Subscriptions so you aren't charged again. Deleting your account permanently removes your data.